Sage Fixed Assets 2018.1 Release: How to Fix Compatibility Errors

Posted on: March 2, 2018
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Asset Management, Blog, General, Sage Fixed Assets,
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By MicroAccounting

A new update for Sage Fixed Assets, version 2018.1, was released in January of 2018. It includes changes in accordance with the Tax Cuts and Jobs Act of 2017, which was signed into law December 22, 2017.* Updates designed to keep you compliant are specifically included in Sage Fixed Assets—Depreciation.

Alert

Unfortunately, after installing this update, Sage 100 users on version 2017 or earlier receive errors when running forms and reports. They typically begin with the message, “Unable to cast COM object,” and may look something like this screen below. Image 1

Sage Fixed Assets-Errors, Image 1

Image 1

The root cause of these errors lies in the Crystal Reports runtime version (SP21) which is installed with FAS 2018.1. SP21 is not compatible out of the box with Sage 100 versions 2017 and earlier.

Never fear! A two-stage solution is available to resolve these errors without upgrading to v2018.

Step 1

In your home directory where Sage 100 is located, replace the current pvxwin32.exe.config with a new version of the file provided by Sage.
Doing so will resolve the errors for anyone who already has FAS 2018.1 loaded. Note that this fix will adversely affect users on the network who do not have FAS. Proceed to step 2 for a workaround to resolve issues for all Sage 100 users.

Step 2

Install the FAS client on all individual workstations that run Sage 100. This will resolve errors for all users and will not create any licensing issues as only users with a current license should be provided with the credentials to access the install.

Please note users running Sage 100 in a terminal server environment where the Fixed Assets client is also installed should only need to undergo step one of the solution.

Hopefully, by taking these simple steps, you’ll be able to proceed, error-free! If not, MicroAccounting Support is always here for you and happy to assist! Contact us via phone at 214-800-5500 or by email at [email protected].

For further details regarding the errors as well as instructions to resolve them on your own, you may refer to Sage Support.

*This Sage Fixed Assets blog, found in Sage City does a great job explaining how the new tax laws may affect your business, as well as the ways Sage Fixed Assets has been modified to help you accommodate these changes: Tax Law Update – Tax Cuts and Jobs Act of 2017