Central Management Delivers Better Care Through Smarter Financial Management

“Without Sage Intacct, we’d be operating nearly blind. Now, data is converted swiftly into actionable information that our administrators can easily interpret and utilize for rapid decision-making.” –Jeff Cantrell, CFO, Central Management Company LLC

Central Management Company LLC, headquartered in Winnfield, Louisiana, claims over 55 years of excellence in the senior living space, operating a large network of 22 skilled nursing facilities and home health agencies across the state. Rooted deeply in the values of family ownership, the company’s mission—”Improving Quality of Life”—is embodied daily by more than 3,300 dedicated employees who provide personalized care in collaboration with doctors and other healthcare professionals.

One Door Closes, Another Opens

Jeff Cantrell, CFO of Central Management Company, takes pride in their longstanding reputation for quality care and operational excellence. However, as a forward-thinking industry leader, Central Management recognized the opportunity to move to a more robust financial accounting system. When their existing solution was acquired by PointClickCare, a widely respected clinical platform for the senior living industry, the company faced a critical decision.

Rather than migrating their entire operation onto a single specialized platform, Central Management embraced the opportunity to adopt a best-of-breed approach. They selected PointClickCare to manage their clinical and operational processes while choosing Sage Intacct to manage their complex financial management needs. This strategic decision provided the best of both worlds, allowing Central Management to leverage specialized, industry-leading solutions tailored precisely to their operational and financial workflows.

“We were initially reluctant,” Cantrell admits, reflecting on the transition. “Change is never easy, especially when you’ve been using one system since the 1980s. But we quickly saw the advantages of a fresh start.”

Guided Through a Smooth Transition

After a recommendation from a trusted industry colleague, the company selected Sage Intacct and partnered with MicroAccounting to drive its transformation. Cantrell explains the significance of the decision, “MicroAccounting immediately stood out to us. They took nothing for granted, thoroughly learned our operations, made strategic recommendations, and exceeded expectations.”

With MicroAccounting’s expertise, Central Management transitioned to Sage Intacct smoothly—and remarkably, 30 days ahead of schedule. Cantrell notes, “MicroAccounting made the transition seamless. They replicated our customized reports in Sage Intacct, and configured the system so our administrators can access and generate reports independently, which was a huge win and a timesaver for our finance team.”

The shift wasn’t merely a software swap—it sparked an internal digital transformation. The company used the opportunity to replace and refine other technology, prompting a groundswell of efficiency.

Realizing the Power of Real-Time Data

Previously, reporting was cumbersome and heavily reliant on manual processes. The organization’s financial metrics, essential to its daily operations, require meticulous calculations on a per-patient-day (PPD) basis. Sage Intacct dynamically integrates statistical data directly from the company’s PointClickCare clinical software, automating revenue and patient days calculations.

“Without Sage Intacct, we’d be operating nearly blind,” explains Cantrell. “Now, data is converted swiftly into actionable information that our administrators can easily interpret and utilize for rapid decision-making.”

Another transformative aspect was payroll processing. Integration with UKG, expertly configured by MicroAccounting, delivers detailed payroll insights within Sage Intacct down to the employee level—something previously unattainable. Cantrell emphasizes, “Our administrators can quickly identify where and why costs fluctuate, so our management teams can proactively manage staffing and expenses. It brings heightened clarity to our budgeting and financial planning.”

Insights That Inspire Action

Cantrell has high praise for the reporting improvements. “With Sage Intacct, our month-end close and consolidated reporting across locations are faster and far more insightful. Our teams leverage real-time data to drive performance, foster healthy competition between locations, and continuously elevate care quality.”

Central Management’s successful transition has sparked broader digital transformation ambitions within the company. Cantrell reflects on their evolving mindset: “We now see technology as a core strategic resource. The shift to Sage Intacct opened our eyes to even more opportunities to automate processes, such as expense allocations and prepaid expense management, freeing our team from spreadsheet chaos.”

Streamlined AP Boosts Efficiency and Morale

MicroAccounting introduced the organization to the Stampli accounts payable automation solution. This solution is fully integrated with Sage Intacct to modernize AP operations, replacing a manual, paper-intensive process with automated electronic approvals. This move drastically reduced turnaround time and administrative overhead, earning enthusiastic feedback from the location administrators, who appreciate the time saved and the newfound simplicity in their workflows.

“The feedback has been overwhelmingly positive,” says Cantrell. “Our administrators, essentially the CEOs of their locations, now have more time to be on the floor, engaging directly with staff and residents.”

Driving Growth Through Innovation

Reflecting on this digital transformation journey, Cantrell notes, “Change is never without challenges, but the results are undeniably worth it. Sage Intacct and MicroAccounting have become invaluable partners on our digital transformation journey, continually introducing us to efficiencies we hadn’t previously imagined.”

With a heightened strategic focus on growth and scalability, Central Management sees technology as more than just a tool—it is a vital part of their continued success. Cantrell concludes, “This journey has added powerful resources to our toolkit, making our organization stronger, smarter, and more agile.”